Dr Kinnar Shah
Practice Success Strategy 3
7 Star Customer Experience
What you are about to read could very well double your patient referrals, build raving fans and make your practice the talk of your town.
That’s what delivering the highest level of Customer Experience can do.
Customer Experience has the capacity to make or break a dental practice.
It is quite possible that you have an excellent and competent dental clinic with well-intentioned staff but still face a challenge in bringing in clients because of the subpar customer experience.
There are several factors like a long wait, feeling ignored, being rushed around, no proper sitting area/arrangement or not welcomed properly can live a sour feeling for the customers.
That’s what delivering the highest level of Customer Experience can do.
Customer Experience has the capacity to make or break a dental practice.
It is quite possible that you have an excellent and competent dental clinic with well-intentioned staff but still face a challenge in bringing in clients because of the subpar customer experience.
There are several factors like a long wait, feeling ignored, being rushed around, no proper sitting area/arrangement or not welcomed properly can live a sour feeling for the customers.