Are you managing your time wisely yet or still leaving destiny to chance? Treatment coordination is the crucial moment in which your patient exits the consultation with you and is now convinced that you are the right choice. This is when you hand him/her over to your team. All team members need to internalise the […]

The question isn’t really, “Why is customer experience important?” It’s more so, “How do I show that customer experience is important?” I don’t need to convince you why one’s customer experience is important. I just need to make sure you prioritize it. What gives your dental practice the WOW factor? The DOUBLE, if not TRIPLE WOW factor?   In short, […]

I’m going to say it straight up. Marketing is the most important strategy to know! If you don’t have a plan, you plan to fail. As a Dentist, we spend most of our work day treating our patients. When gaining new patients as a Dentist, you may not know where to start. We were never […]

Alexander Graham Bell wanted people to start conversations by saying, “Ahoy-hoy!” before Thomas Edison popularised the use of ‘hello’, which we’ve kept up with today. If you call Russia, you may get ‘Ya sluchu vas’ which translates to ‘I’m listening to you.’ Or call Italy and you’ll hear ‘Pronto!’ as the standard Italian phone greeting, […]

The funny thing about business is that quite often you need to make decisions like you’re already a billionaire, even if you’re not. Now, why would I say something so bold? How could you make a billion-dollar decision if you’ve never been a billionaire? How would you even know what a billionaire decision is? Let […]